Legal

Terms of Service

Last updated: April 26, 2026  ·  Effective date: April 26, 2026

Please read these Terms of Service ("Terms") carefully before using the Spec10x platform ("Service") operated by Spec10x ("we", "us", or "our"). These Terms govern your access to and use of the Service, including any content, features, and functionality offered through spec10x.com.

By creating an account or using the Service in any way, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and references to "you" include that organisation.

If you do not agree to these Terms, do not access or use the Service.

1. Description of the Service

Spec10x is a product discovery and research synthesis platform that helps product managers and teams:

  • Upload, transcribe, and analyse customer interview recordings, transcripts, and documents.
  • Import and synthesise support tickets from Zendesk and survey responses.
  • Use AI to extract themes, pain points, feature requests, and insights across all sources, with evidence trails to original quotes.
  • Generate product specifications, feature briefs, acceptance criteria, and user stories grounded in research evidence.
  • Export structured outputs to tools such as Linear, Jira, GitHub Issues, Cursor, Claude Code, and Devin.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

2. Accounts and Registration

2.1 Account Creation

To use the Service, you must register for an account by providing a valid email address and password, or by authenticating via Google OAuth. You agree to provide accurate, current, and complete information and to keep your account information up to date.

2.2 Email Verification

Accounts registered with email and password require email verification before you can sign in. You must click the verification link sent to your registered email address. We are not responsible for delays or failures in email delivery.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@spec10x.com if you suspect unauthorised access to your account. We are not liable for any loss or damage arising from your failure to protect your credentials.

2.4 One Account Per Person

Each individual may maintain only one personal account. Team functionality is available via workspace plans. Creating duplicate accounts to circumvent usage limits is prohibited.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service to upload, process, or distribute content that is illegal, defamatory, obscene, or that infringes any third-party intellectual property rights.
  • Upload personal data about third parties (such as interview participants) without having the appropriate legal basis or consent to process that data.
  • Attempt to reverse-engineer, decompile, or extract the source code of the Service or its underlying AI models.
  • Circumvent, disable, or interfere with security features or access controls.
  • Use automated tools, bots, or scripts to scrape, crawl, or extract data from the Service in a manner that places unreasonable load on our infrastructure.
  • Resell, sublicense, or otherwise commercialise access to the Service without our prior written consent.
  • Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
  • Upload malware, viruses, or any other harmful code.
  • Use the Service to conduct competitive analysis or build a competing product without our written consent.
  • Violate any applicable local, national, or international law or regulation.

We reserve the right to suspend or terminate accounts that violate these prohibitions and to report illegal activity to the appropriate authorities.

4. Your Content

4.1 Ownership

You retain all ownership rights to the content you upload to the Service ("Your Content"), including interview transcripts, audio files, video files, survey data, and support ticket data imported via integrations. Nothing in these Terms transfers ownership of Your Content to us.

4.2 Licence to Us

By uploading Your Content, you grant us a limited, non-exclusive, royalty-free, worldwide licence to store, process, and transmit Your Content solely as necessary to provide the Service to you. This licence terminates when you delete the content or close your account.

4.3 AI-Generated Outputs

Insights, themes, feature briefs, acceptance criteria, user stories, and other outputs generated by the Service based on Your Content ("Outputs") are yours to use, modify, publish, and commercialise freely. We claim no ownership in Outputs. You acknowledge that AI-generated content may contain inaccuracies, and you are responsible for reviewing Outputs before acting on them.

4.4 Your Responsibilities

You are solely responsible for Your Content and its legality. You represent and warrant that you own or have the necessary rights to upload Your Content, and that doing so does not violate the rights of any third party or any applicable law. If Your Content includes personal data about interview participants, you are responsible for obtaining the appropriate consents and disclosures required under applicable data protection law.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including its software, design, AI models, algorithms, trademarks, logos, and all related technology, is and remains the exclusive property of Spec10x and its licensors. These Terms do not grant you any right, title, or interest in the Service beyond the limited licence to use it as described herein.

5.2 Feedback

If you provide us with suggestions, feedback, or ideas regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise that Feedback without any obligation to compensate you. You waive any moral rights in Feedback to the extent permitted by law.

6. Subscriptions, Billing, and Payments

6.1 Plans and Pricing

Spec10x offers free and paid subscription plans. Paid plan features, pricing, and usage limits are described on the pricing page and may be updated from time to time. Continued use of a paid plan after a price change constitutes acceptance of the new price.

6.2 Billing

Paid subscriptions are billed in advance on a monthly or annual basis through Stripe. By providing payment information, you authorise us to charge the applicable fees to your payment method on each renewal date. All prices are in USD unless stated otherwise.

6.3 Free Trials

We may offer free trials of paid features. Unless you cancel before the trial ends, your payment method will be charged at the start of the next billing period.

6.4 Refunds

All fees are non-refundable except where required by applicable law or as explicitly stated in a written agreement with us. If you believe you have been charged in error, contact us within 30 days of the charge at hello@spec10x.com.

6.5 Taxes

Prices exclude applicable taxes (VAT, GST, sales tax, etc.) unless stated otherwise. You are responsible for paying all taxes applicable to your use of the Service in your jurisdiction.

6.6 Downgrades and Cancellations

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then. Downgrading may result in reduced storage or feature access and potential data deletion as described in the data retention policy.

7. Third-Party Integrations

The Service integrates with third-party platforms including Zendesk, Linear, Jira, GitHub, Google OAuth, Stripe, Cursor, Claude Code, and Devin. Your use of those integrations is governed by the respective third party's terms and privacy policy. We are not responsible for the functionality, availability, or practices of any third-party service.

When you authorise an integration, you grant us the ability to access and transmit data on your behalf to that service. You may revoke integration access at any time from your account settings or from the third-party service's authorisation dashboard.

8. Confidentiality

We treat Your Content as confidential and will not access or disclose it except: (a) as necessary to provide the Service; (b) as required by law or court order; (c) with your explicit consent; or (d) as described in our Privacy Policy. Our employees and contractors who may access Your Content are subject to confidentiality obligations.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AI-GENERATED OUTPUTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY OUTPUTS. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND ACTING ON OUTPUTS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPEC10X AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above exclusions may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Spec10x and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights, including intellectual property or privacy rights.

12. Termination

12.1 By You

You may terminate your account at any time by going to Account Settings and selecting "Delete Account", or by contacting us at hello@spec10x.com. Upon termination, your right to use the Service ceases immediately and your data will be deleted as described in our Privacy Policy.

12.2 By Us

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, if your use poses a security or legal risk, or if required by law. In the case of termination for convenience (not for cause), we will provide at least 30 days' notice and a pro-rated refund for any prepaid subscription fees.

12.3 Effect of Termination

Sections 4.2 (Licence to Us), 5 (Intellectual Property), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), 14 (Dispute Resolution), and 15 (General) survive termination.

13. Modifications to Terms

We may revise these Terms at any time. When we make material changes, we will notify you by email and/or in-app notification at least 14 days before the new Terms take effect. If you continue to use the Service after that date, you are bound by the revised Terms. If you do not agree, you must stop using the Service and may close your account before the effective date.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal claim, you agree to attempt to resolve the dispute informally by contacting us at hello@spec10x.com and giving us 30 days to respond.

14.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.3 Jurisdiction

You agree that any dispute arising from these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts. If you are located in the EU or UK, you may also have the right to bring a claim before your local courts under applicable consumer protection laws.

14.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

15. General Provisions

  • Entire Agreement. These Terms, together with the Privacy Policy and any additional terms applicable to specific features or enterprise plans, constitute the entire agreement between you and Spec10x regarding the Service.
  • Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
  • Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger or acquisition.
  • Force Majeure. We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.
  • Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
  • Language. These Terms are written in English. If translated, the English version controls in the event of any conflict.

16. Contact Us

If you have questions about these Terms, please contact us:

Spec10x

Email: hello@spec10x.com